Support
Frequently Asked Questions
Answers about Maison Cala Rosé, orders, pre-orders, delivery, gifts, Cala Club and professional enquiries. Can't find yours? Write to us.
- The wine
- Ordering and payment
- Pre-orders
- Delivery
- Returns and refunds
- Gifts
- Cala Club
- Where to buy
- Professionals and press
- Privacy
25 questions shown
The wine
What is Maison Cala Rosé?
Maison Cala Rosé 2024 is a French Grenache rosé produced near Carcassonne, in Southern France, in a 75 cl bottle.
Is Maison Cala a Provence rosé?
No. Maison Cala is produced in the Languedoc area of Southern France, not in Provence.
Who makes the wine?
Maison Cala, a wine brand founded in 2026, works with Domaine de la Périnade in Pezens. Maison Cala does not own the estate.
At what temperature should I serve it?
We recommend serving Maison Cala Rosé at 12–14°C.
Is the wine organic?
No organic certification is claimed for Maison Cala Rosé. Domaine de la Périnade states it has held HVE certification since 2022; this applies to the estate, not to Maison Cala.
Still unsure? Contact us about the wine.
Ordering and payment
How do I order?
Add the bottle or the case to your cart and complete your order through our secure checkout. The current shop prices are 39 € for a bottle and 234 € for a case of six, including the prices shown at checkout.
Which payment methods are accepted?
The available payment methods are shown at checkout. If you have a question about payment, contact us.
Can I change or cancel my order?
Contact us as soon as possible with your order number and we will tell you what can be done.
Who can buy wine from Maison Cala?
Wine is sold only to adults of legal drinking age. The sale of alcohol to minors is prohibited.
Still unsure? Contact us about ordering and payment.
Pre-orders
Are the bottles available now?
Both the single bottle and the six-bottle case are currently on pre-order.
When will my pre-order ship?
Pre-orders ship once stock is dispatched. We have not yet published a shipping date, so we cannot promise a specific delivery date. We will contact you about your order.
Still unsure? Contact us about pre-orders.
Delivery
Where do you deliver and how much does it cost?
Delivery options and costs are shown at checkout for your address. Alcohol cannot be shipped to destinations where local law prohibits it.
How can I track my order?
If you have a question about the status of your order, contact us with your order number.
Still unsure? Contact us about delivery.
Returns and refunds
Can I return my order?
Please contact us with your order number and the reason for your request. Your rights are described in our terms.
My bottle arrived damaged. What should I do?
Keep the packaging, take photos and contact us with your order number so we can help.
Still unsure? Contact us about returns and refunds.
Gifts
Do you offer gift boxes, wrapping or gift cards?
Not at the moment. You can send a request from the wine gifts page and we will tell you what is possible.
Still unsure? Contact us about gifts.
Cala Club
What is Cala Club?
Cala Club is Maison Cala's membership for people who share the Mediterranean way of life, with member news, events and privileges.
I didn't receive my confirmation email.
Check your Junk, Spam or Other folders, and mark our emails as “Not junk”. If it still hasn't arrived, contact us with the email address you used.
How do I stop receiving member emails?
Use the unsubscribe link in any email, or contact us.
Still unsure? Contact us about cala club.
Where to buy
Where can I find Maison Cala?
Verified places that serve or sell Maison Cala are listed on our where-to-buy page as they are confirmed.
Still unsure? Contact us about where to buy.
Professionals and press
I'm a restaurant, hotel, shop or yacht. How do I order?
Professional enquiries go through our professional pages; trade terms are shared after review.
I'm a journalist. Where can I find press material?
Press releases, photos and brand assets are in the press room.
Still unsure? Contact us about professionals and press.
Privacy
How is my personal data used?
Our privacy policy explains what we collect and why, and how to exercise your rights.
Still unsure? Contact us about privacy.
Still need help?
Send us a message and our team will reply by email.
Contact usAlcohol abuse is dangerous for your health; drink responsibly. Wine is sold only to adults of legal drinking age.